Frequently Asked Questions

The adjustable fit can be adapted to your wrist within the intended size range. It is ideal for gifts or if you occasionally want to change the fit.

For an additional €25, we make the bracelet specifically for you based on your wrist circumference. Detailed measuring instructions are available in the Size & Fit Guide.

Place a flexible measuring tape around the desired wearing position so that it sits directly against the skin without cutting in. Enter the measured circumference in centimetres. Without a tape, use a non-stretch string and then measure it with a ruler.

The bracelets combine hand-finished premium macramé with 316L stainless steel components. Depending on the design, the metal parts are rhodium-plated or finished with 24-karat gold.

DECOS bracelets are designed for everyday wear and tolerate brief contact with water and perspiration. After salt or chlorinated water, rinse the bracelet with fresh water and allow it to dry completely. Prolonged or frequent exposure can wear the finish more quickly.

This is generally possible during normal sporting activities. We recommend removing it for contact sports, strong pulling, heavy weights directly against the bracelet or activities with a high risk of impact.

Processing usually takes 1–2 business days. After handover to Austrian Post, estimated delivery is 1–2 business days to Austria, 2–4 to Germany, 3–7 within the EU and 5–12 business days internationally.

Yes. After handover to Austrian Post, you receive a tracking link by email.

Unworn standard products can be returned within the applicable return period and under the stated conditions. Individually made products are excluded from returns where legally permitted. Details are available under Returns & Exchanges.

It covers proven workmanship defects. Normal wear, damage caused by improper use and changes to the surface resulting from use are not covered. Each case is assessed individually.